Copyright/Trademark Information TigerDirect.com is a registered trademark of TigerDirect.com, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 1996- 2013 TigerDirect.com, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of TigerDirect.com, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TigerDirect.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. TigerDirect.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. TigerDirect.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by TigerDirect.com.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TigerDirect.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TigerDirect.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, TigerDirect.com shall immediately issue a credit to your credit card account in the amount of the charge.
Our Satisfaction Guarantee and Return Policy
Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty, plus is covered for most products by TigerDirect.com's Satisfaction Guarantee.
If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.
Please note that desktop and laptop computers, tablets, televisions, projectors, digital cameras, camcorders and GPS devices may be returned within 14 days of the original purchase date. Returns must be in a new resalable condition, including all manuals, components and accessories, and in the manufacturers original packaging. Returns may also be subject to a 15% restocking fee.
Because of the nature of technology products and services provided by TigerDirect.com team members, the following items are non-returnable:
BEST PRICE PROMISE
Shop with confidence! TigerDirect.com's Best Price Promise includes competitive price matching at the time of order as well as after-sale price protection.
TigerDirect.com’s point of sale price match policy:At the point of sale, TigerDirect.com will match any competitors price on identical items (matching manufacturer and model). The item must be in-stock, available for immediate shipment and be in the same condition as the TigerDirect.com advertised item. Price matched items are limited to a quantity of one per household.
For TigerDirect.com Phone and Web customers: At the point of sale, TigerDirect.com will match the advertised price of the product, including shipping charges, against other online resellers. Phone and web customers must call 800-800-8300 to request a price match and supply the customer service representative with proof of the lower price by providing the URL of the competitors web page or current advertisement that shows the lower price.
For TigerDirect.com Retail Store customers: At the point of sale, TigerDirect.com will match the advertised price of the product against local retail competitors with in-stock product. Retail store customers must provide proof of the lower price by bringing in a printed copy of the advertisement containing the lower price.
Exclusions from the Point of Sale Price Match Policy: The Point of Sale Price Match Policy does not apply to bundled items, free items, pricing errors, items of service, mail-in offers, offers including financing, out of stock, items offered below TigerDirect.coms actual cost, or limited quantity items, clearance items, open-box items, and used/refurbished items.
TigerDirect.com's Price Protection Policy:
If TigerDirect.com reduces its regularly advertised price, or if you find a lower advertised price from a Qualifying Competitor, during the advertised return period offered on an item you purchased from TigerDirect.com; simply contact us and TigerDirect.com will issue you a TigerDirect.com credit in the amount of the price difference good toward the future purchase of products sold by TigerDirect.com. This price protection policy only applies to regularly advertised products and it's limited to two (2) Price Protections per item, per household.
Exclusions from the TigerDirect.com Price Protection Policy: Items with mail-in rebates, coupons, private offers, auctions, open box items, items offered below TigerDirect.coms actual cost, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPUs, Memory, Hard Disk Drives and products or bundles containing the categories listed above as ingredients (examples include Desktop and laptop computers) are not included in the TigerDirect.com Price Protection Policy. Prices on the categories listed above are subject to frequent change and TigerDirect.com cannot offer price protection on these items and products in the event prices rise or fall. The TigerDirect.com Price Match and Price Protection policies do not apply in the event of advertising errors and will only be honored during the date ranges of the competitive offer. Competitors services are not included in the TigerDirect.com Best Price Promise. TigerDirect.com reserves the right to call the competitors retail store or customer service number to verify the availability and lower item price.
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
LIMITATION OF LIABILITY
In no event shall TigerDirect.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.
GIFT CARD TERMS
Use the TigerDirect Gift Card on the web at TigerDirect.com, or by calling TigerDirect.com!
The TigerDirect Gift Card is redeemable for merchandise only, and is not valid for payment on any TigerDirect charge card. The Gift Card may not be redeemed for cash except where required by law. The value of the Gift Card will not be replaced if lost, stolen, destroyed or used without your permission. Your use of the TigerDirect Gift Card constitutes acceptance of the terms and conditions herein.
A $2.00 per month service charge will be deducted from the gift card's remaining balance 12 months after purchase except where prohibited by law.
If the Customer provides TigerDirect.com with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for TigerDirect.com, title to products and risk of loss or damage during shipment passes from TigerDirect.com to Customer upon shipment from TigerDirect.com's facility. For all other shipments, title to products and risk of loss or damage during shipment passes from TigerDirect.com to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Customer will be responsible for all shipping and related charges.
If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by TigerDirect.com were exported in accordance with such regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS
You and TigerDirect.com agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from TigerDirect.com by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Miami-Dade County, Florida.
We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and TigerDirect.com agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and TigerDirect.com agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted.
If you wish to begin arbitration against TigerDirect.com you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.
This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and TigerDirect.com are each waiving the right to a trial by jury or to participate in a class action.
Use of Google Translate
The Google Translate service is free to TigerDirect.com users and is intended only as a tool to assist in the translation of our website content. Any other uses, including, without limitation, the incorporation of, advertising into, or the placement of advertising associated with, or targeted towards, the Google Translated content, are strictly prohibited. You must use the Google Translate content as provided and you may not edit or modify the text, technology, content or links supplied.
Right to Discontinue Service
TigerDirect.com reserves the right to cease providing Google Translate functionality and/or content at any time without notice. TigerDirect.com assumes no liability for, and expressly disclaims responsibility for, your use of the Google Translate functionality or content or for your reliance on the accuracy of its translations.