Learn more about AppleCare for Services. Need Help?
AppleCare for Enterprise
The ultimate help desk for your help desk.
What is AppleCare for Enterprise?
AppleCare® for Enterprise delivers integrated support and service for all your AppleÂ® hardware and software. This enterprise-level solution will help reduce the load of your internal help desk by offering onsite repairs, next-business-day replacement, and over-the-phone troubleshooting. Apple experts are available 24/7 to work with your team side by side in keeping your IT operations running smoothly.
Why is AppleCare for Enterprise the Right Choice?
AppleCare for Enterprise through PCM has your business covered for large volumes of iOS® and Mac® deployments. Your business can leverage on IT department-level coverage that includes:
AppleCare Account Manager
Detect complications before they happen as your AppleCare Account Manager review your IT infrastructure and tracks hardware and system issues.
Avoid prolonged downtime by getting in touch with AppleCareâs 24/7 tech support with one hour response time for top-priority issues.
End User Support
Talk to Apple Support Engineers through phone or email with support for local languages during business hours.
Boost your IT productivity with priority onsite services delivered to your office the next day that will get your hardware back up and running in no time.
Provide better care for your Apple devices as you can repair or replace up to 5% of iPadÂ® or iPhoneÂ® products or 2% of Mac computers for any reason.
Everything You Need in One Support Plan
AppleCare for Enterprise Service Agreement is a one-stop service that has an extensive, flexible scope of device support and coverage. Upon purchasing, you are guaranteed to have two or three years of device coverage for a minimum of 1000 or 5000 devices, depending on your plan. Aside from the standard support, you also get:
• Coverage for batteries and other Apple accessories included with the device
• Units covered by AppleCare for Enterprise can be a combination of Mac computers
and iOS devices
• Repair or replacement of your devices for any reason, such damaging due to
dropping the device or liquid spill, at no cost
• Unlimited quantity of support incidents for two or three years
• Apple Support contact for your employees 24 hours a day, 7 days a week
• Your own Apple Account Manager that conducts monthly activity reviews
and provides reports
• Support for intricate deployment and security, including MDM and Active Directory
Years of Device Coverage
Countries where AppleCare for Enterprise is available
Devices are covered
Why TigerDirect for your Apple Support Services?
The Right Support Services, Delivered.
Apple Readiness Assessments
Flexible Leasing Options
iOS Application Development
Apple Trade-in Program
macOS® & iOS Integration and Management
Centralized Procurement Options
Custom Branding and Packaging Solutions
iOS and macOS Help Desk
Kitting and Custom Accessory Solutions
Mobile Device Management
Total Lifecycle Management
Call your TigerDirect Account Executive at 1-888-278-4437 to learn more about TigerDirect's Support Services for Apple.
Apple, the Apple logo, Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries. IOS is a registered trademark of Cisco in the U.S. and other countries and is used under license.